Primary Purpose:

 

Enhance the utilization of instructional technology across campuses by offering comprehensive technical support and guidance to faculty, students, and staff. Collaborate closely with teachers to explore and implement innovative instructional technology solutions tailored to their teaching objectives and student needs. Diagnose and address technical issues with hardware and software, providing timely resolution and ongoing support.

Proactively engage with educators to assess instructional technology requirements and facilitate professional development opportunities to enhance their proficiency in leveraging technology for teaching and learning purposes.

 

Qualifications:

 

Education/Certification:

Earned an associate degree or higher in a relevant field such as computer science, electronics, information technology, instructional technology, or computer engineering. Alternatively, candidates with equivalent experience in a technology-related field will also be considered.

 

Special Knowledge/Skills:

• General knowledge of computer hardware and software applications, coupled with the ability to diagnose and resolve technology-related hardware or software problems efficiently.
• General knowledge of instructional technologies available for use in educational settings, facilitating the integration of technology into teaching and learning activities.
• Able to troubleshoot and address common computer and technology equipment to ensure uninterrupted access to technology resources for staff, educators, and students.
• Versatility in various operating systems and computer applications, including software for spreadsheet development, database management, and word processing.
• Outstanding organizational, communication, and interpersonal skills, essential for collaborating effectively with colleagues and supporting the technology needs of the school community.

 

Experience:

A minimum of one year experience in a professional technology-related role, with a proven track record of effectively collaborating with colleagues and clients.

 

Major Responsibilities and Duties:

 

Technical Support

 

1. Receive phone calls, email, or help tickets and work cooperatively to assist end-users to resolve problems and use software and

 

2. Provide immediate on-site and/or remote assistance to campus staff and

 

3. Communicate with software and hardware vendors to resolve end-user

 

4. Communicate with technical support personnel and others to detect and resolve

 

5. Process technology-related work orders and assign priority to work

 

6. Evaluate, recommend, and complete hardware and software

 

7. Arrange for needed repairs and maintenance of computers in campus lab(s), classrooms, and student

 

8. Perform upgrades to software and

 

9. Assist with the organization and distribution of technology materials for faculty, staff, and classroom

 

Records and Reports

 

10. Maintain required records and use data to identify areas for improvement including training and maintenance

 

11. Track hardware, software, repair parts, licenses, and computer lab materials; assisting with performing routine inventories and maintaining accurate inventory records.

 

12. Compile, maintain, and file reports, records, and other documents as

 

Other

 

13. Comply with policies, procedures, and guidance established by district campuses, the Dumas Independent School District, and the board of trustees.

 

14. Follow safety protocols and emergency

 

Supervisory Responsibilities:

 

None

 

Mental Demands/Physical Demands/Environmental Factors:

 

Tools/Equipment Used: Small hand tools and test instruments for electronic repairs and cable installations; personal computers and peripherals, step ladders

Posture: Prolonged sitting; regular kneeling/squatting, bending/stooping, pushing/pulling, twisting

Motion: Repetitive hand motion; frequent keyboarding and use of mouse; regular walking, grasping/squeezing, wrist flexion/extension, reaching

Lifting: Moderate lifting and carrying (up to 50 pounds)

Environment: Occasional prolonged and/or irregular hours; occasional travel

Mental Demands: Work with frequent interruptions; maintain emotional control under stress